Privacy Policy

1. Who We Are

This Privacy Policy applies to Fembol Group Limited. References to “Fembol”, “we”, “us”, or “our” mean Fembol Group.

This policy explains how we collect, use, disclose, retain, and protect personal data when you visit our website, request a quote, contact us, apply for a role, register for an event, engage with our marketing, or use any logistics and supply chain services that link to this policy.

We are a Nigerian company and handle personal data in line with the Nigeria Data Protection Act, 2023, related regulations, and other applicable privacy and data protection laws.

If you do not agree with this Privacy Policy, please do not use our website or Services.

2. Information We Collect

We collect personal data that you voluntarily provide to us and technical information that is generated when you use our website or Services.

The exact information we collect depends on how you interact with us. For example, a quote request, contact form, job application, event registration, or service inquiry may require different information.

All personal data you provide must be true, complete, and accurate. Please notify us of any changes so we can keep our records up to date.

• Identity and contact information, such as names, phone numbers, email addresses, job titles, company details, contact details, and addresses.
• Inquiry and service information, such as shipment details, quote details, service preferences, messages, and support requests.
• Career information, such as CV or resume, employment history, education, portfolio links, and other information submitted as part of an application.
• Event and marketing information, such as event registration details, communication preferences, and feedback.
• Log and usage data, such as pages viewed, links clicked, search activity, features used, access times, date and time stamps, browser settings, error reports, device events, and other diagnostic or performance information.
• Device data, such as IP address, device type, browser type, operating system, hardware model, internet service provider, mobile carrier, and system configuration information.
• Location data, such as approximate location inferred from your IP address or device settings where available. You can limit location collection through your device or browser settings.
• Cookies and similar technologies, where these are used to operate the website, measure performance, improve experience, and support analytics.
• Sensitive personal data only where necessary, lawful, and appropriate for a specific purpose, or where you have provided it voluntarily and applicable law permits processing.

3. How We Collect Information

We collect information directly from you when you complete forms, send messages, request quotes, apply for jobs, register for events, subscribe to updates, or otherwise communicate with us.

We may also collect information automatically through website logs, cookies, analytics tools, and similar technologies when you browse our website.

Where a third party provides information to us in connection with a service, transaction, recruitment process, or business relationship, we will handle that information in accordance with this policy and applicable law.

If Fembol uses Google APIs in connection with any Service, information received from Google APIs will be handled in line with the Google API Services User Data Policy, including the Limited Use requirements.

4. Lawful Bases For Processing

We process personal data only where we have a lawful basis to do so under applicable Nigerian data protection law.

The lawful basis depends on the context and purpose of processing.

• Consent, where you have given clear permission for a specific purpose.
• Contract, where processing is necessary to provide requested services or take steps before entering into a contract.
• Legal obligation, where we must process data to comply with applicable law, regulation, court order, or lawful government request.
• Legitimate interest, where processing is necessary for our lawful business interests and does not override your rights and freedoms.
• Vital interest, where processing is necessary to protect the life, health, or safety of a person.
• Public interest or official authority, where applicable law permits or requires this basis.

5. How We Use Information

We use personal data for legitimate business and service purposes connected to our operations as a logistics and supply chain company.

We do not sell your personal data.

• To respond to inquiries, contact forms, quote requests, and support requests.
• To provide, manage, and improve logistics and supply chain services, including procurement, freight forwarding, customs clearing, haulage, and project management.
• To process job applications and manage recruitment.
• To register and communicate with attendees for events, marketing activities, and related programmes.
• To send administrative information, updates, service notices, and policy changes.
• To send marketing communications where permitted by law or where you have opted in.
• To improve our website, Services, user experience, security, and business operations.
• To comply with legal, regulatory, tax, accounting, audit, and record-keeping obligations.
• To prevent fraud, abuse, security incidents, unlawful activity, or misuse of our Services.

6. Cookies And Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use the site, measure performance, and improve our Services.

You can usually control cookies through your browser settings. If you block or delete cookies, some parts of the website may not work as intended.

7. When We Share Information

We may share personal data where necessary to deliver our Services, operate our website, comply with law, protect our rights, or support our business operations.

Where we use service providers, we expect them to process personal data only for authorised purposes and to apply appropriate safeguards.

• Technology, hosting, storage, analytics, communications, and website service providers.
• Logistics partners, customs agents, freight partners, fulfilment providers, and other partners needed to deliver requested services.
• Professional advisers, auditors, insurers, consultants, and legal representatives.
• Regulators, courts, law enforcement agencies, government authorities, or other parties where required or permitted by law.
• Business counterparties in connection with a merger, restructuring, financing, sale, transfer, or similar business transaction.
• Other parties where you have consented or directed us to share the information.

8. International Transfers

Because logistics and supply chain services may involve cross-border transactions, your personal data may be transferred to, stored in, or accessed from countries outside Nigeria.

Where we transfer personal data outside Nigeria, we will take steps required by applicable law to protect the information, including using appropriate contractual, technical, organisational, or other lawful safeguards.

9. How Long We Keep Information

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Retention periods may vary depending on the nature of the data, the reason it was collected, our legal or regulatory obligations, dispute resolution needs, audit requirements, and business record obligations.

When personal data is no longer needed, we will delete, anonymise, aggregate, or securely restrict access to it, where appropriate.

10. How We Protect Information

We use reasonable technical, organisational, and administrative safeguards designed to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include access controls, secure systems, monitoring, staff awareness, and service-provider controls appropriate to the nature of the information.

No method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we work to protect personal data using measures appropriate to the risks involved.

11. Your Rights Under Nigerian Data Protection Law

Subject to the Nigeria Data Protection Act, 2023 and other applicable laws, you may have rights over your personal data.

We may need to verify your identity before responding to a request. Some rights may be limited where an exemption applies, where we need to comply with law, or where we must protect the rights of another person.

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data where applicable law permits.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request transfer of personal data where data portability applies.
• Lodge a complaint with the Nigeria Data Protection Commission if you believe your data protection rights have been violated.

12. Children’s Privacy

Our website and Services are not directed at children, and we do not knowingly collect personal data from children without appropriate consent where required by law.

If you believe a child has provided personal data to us without appropriate consent, please contact us so we can review and take appropriate action.

13. Third-Party Links And Services

Our website may contain links to third-party websites, platforms, or services that we do not control.

This Privacy Policy does not apply to those third-party services. We are not responsible for their privacy practices, content, or security. You should review their privacy policies before providing personal data to them.

14. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, legal obligations, or regulatory requirements.

When we update the policy, we will revise the “Last Updated” date. The updated version becomes effective when it is posted on this page, unless otherwise stated.

15. Contact Us And Data Requests

If you have questions about this Privacy Policy, want to exercise your data protection rights, or want to make a privacy-related request, you may contact us at info@fembolgroup.com.

Please include enough information for us to understand and respond to your request. We will consider and respond to requests in accordance with applicable Nigerian data protection law.